After Hours Support Policy
After Hours and Track Support Policy
Effective June 1st, 2020, this policy defines our process for after hours and track support :
- As a reminder, our normal business hours are Monday through Friday 9AM - 5PM EST. We do not work weekends or evenings.
All after hours support requests are to be directed to firstname.lastname@example.org. Please include your name, reason for request, and best number to reach you at
- Once an email is received and someone is available to assist, we will send an invoice to be paid for one (1) hour of support. Once paid, we'll reach out either via phone or email to assist.
- This policy applies to ALL customers.
After Hours support is $150/hr, with a minimum of one hour support provided per request.